Following the right check-in and check-out routine saves you time and heads off avoidable hassles. Here are the basics.
Before you arrive
Have your ID and booking details ready (booking code and the name the reservation is under). If you are arriving outside office hours, message the front desk in advance so a convenient check-in can be arranged.
At check-in: a two-minute once-over
Take two minutes to look over the room: furniture, electrical fittings, hot water, air conditioning and general cleanliness. If something is not right, say so straight away and it will be dealt with. Checking on arrival is always easier than raising a complaint on your way out.
During your stay
Keep the support number to hand. For anything from extra towels to changing your housekeeping slot or asking about the neighborhood, one message is enough.
Before check-out
Know the check-out time set out in your booking policy. If you need a late check-out, ask ahead so it can be arranged rather than mentioning it at the last minute. Do a final sweep for personal belongings, chargers and documents before you leave.
Checking out
Hand the room back following the property's instructions. A tidy hand-over saves time for you and for the operations team, and keeps the experience intact right to the last minute.